The Limo Show – Turning Rants Into Raves
Today’s show will focus on customer service and how it has evolved into a business strategy that helps separate your business from the rest of the competition, sustain profitability and thrive in any type of economy.
Improving the customer experience has become a major strategic priority for all businesses regardless of the industry.
According to a report by Forrester Research, The State of the Customer Experience, 2012. Of all the businesses surveyed, 93% identified the customer experience among their strategic priorities, and 28% placed it at the top of the list. Additionally, 75% plan to use it as a key differentiator.
These are amazing Statistics! Why are so many companies placing an emphasis on customer service?
Let’s find out why!
To discuss this topic we invited a very special guest Randi Busse to the Limo Show…she is the President Workforce Development Group & is widely recognized as a Customer Service Expert. Randi has become a trusted resource for many diverse companies and organizations providing training and coaching that fosters a culture of ownership among employees providing them with the skills they need to delight customers. She is also the co-author of a book called , “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!,”
Please welcome to the Limo show Randi Busse ….Randi thank you for being a guest on our show!
To purchase the book:
Discount code: APW7YNVY