GM Assistance during COVID-19

Assistance during COVID-19

The safety and well-being of our communities during COVID-19 is our top priority. Our thoughts go out to anyone who has been negatively impacted by this situation. We stand with you and are ready to help.

Manage your account online 24/7 from anywhere

The first step you can take is to make sure you have access to manage your account online 24/7. Register for MyAccount or download the GM Financial Mobile app. You can make payments online, view your due date or payment amount, enroll in Auto Pay, sign up for paperless billing and more.

How to get help from us

To help prevent the spread of COVID-19, and in an effort to observe social distancing practices, we have limited the number of phone agents in our servicing centers. Hold times may be longer than usual. The good news is we still have many experienced customer advocates staffing our secure messaging channels.

It may be easier and faster to reach us one of the following ways:

• Sign in to MyAccount and send a secure message. Go about your day, and we’ll respond during normal business hours.
• Download and log in to the GM Financial Mobile app and message us just as you would in MyAccount.
• Text ASSIST to 53721 to start a text message with us. 

Need to discuss payment arrangements? Each customer’s situation is unique, and we’re here to help. Please contact us to discuss your options. Message us or call 1-800-284-2271.

You can always find more information about managing your account by visiting our FAQ.

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