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Here is latest info in regards to the programs that the lenders we represent have available during this trying time. Towne Livery & our vehicle lenders  are focused on health, peace of mind of customers during developing outbreak of new Coronavirus, or COVID-19 . If you have any questions you can reach out to David Bastian @ 716 341 0201 or

 Latest info from our lenders:

 ford credit logolinc afs


Ford Credit has long helped customers impacted by local and federal disasters. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. For example, they may be able to change a payment due date or delay a payment.

Customers are encouraged to access their Account Manager profile either online at or through the FordPass app; visit or call a special hotline – 1-800-723-4016 – to discuss options.

  • In addition, Ford Credit is offering a program giving customers who buy new vehicles the option to delay their first payment for 90 days.




Assistance During COVID-19

The safety and well-being of our communities during COVID-19 is our top priority. Our thoughts go out to anyone who has been negatively impacted by this situation. We stand with you and are ready to help.

Manage your account online 24/7 from anywhere

The first step you can take is to make sure you have access to manage your account online 24/7. Register for MyAccount or download the GM Financial Mobile app. You can make payments online, view your due date or payment amount, enroll in Auto Pay, sign up for paperless billing and more.

How to get help from us

To help prevent the spread of COVID-19, and in an effort to observe social distancing practices, we have limited the number of phone agents in our servicing centers. Hold times may be longer than usual. The good news is we still have many experienced customer advocates staffing our secure messaging channels.

It may be easier and faster to reach us one of the following ways:

  • Sign in to MyAccountand send a secure message. Go about your day, and we’ll respond during normal business hours.
  • Download and log in to the GM Financial Mobile appand message us just as you would in MyAccount.
  • Text ASSISTto 53721 to start a text message with us.

Need to discuss payment arrangements? Each customer’s situation is unique, and we’re here to help. Please contact us to discuss your options. Message us or call 1-800-284-2271.

You can always find more information about managing your account by visiting our FAQ.

GM is offering a 120-DAY PAYMENT DEFERRAL Now available on eligible new GM vehicle contracts. Effective March 17–31, 2020


Ally Introduces Relief Package to Support Customers, Auto Dealers, Communities, and Employees during Global COVID-19 Crisis

Consistent with its mission to be a true ally to its customers, employees, and communities, Ally Financial launched a comprehensive set of financial support initiatives to help the people and communities it serves to withstand the extraordinary pressures triggered by the COVID-19 health crisis and be better positioned to recover quickly from its effects.

Ally is taking the following steps to provide support to its customers.

Relief for Customers

  • Existing auto customers will be allowed to defer payment for up to 120 days. No late fees will be charged; finance charges will accrue.
  • New auto customers will have the option to defer their first payment for 90 days.

Ally is committed to supporting customers during this period of economic uncertainty and will work with customers individually to find solutions tailored to their specific needs. To activate these and other forms of relief, customers should contact the following:

  • Ally Auto Customer Care at 1-888-925-2559

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